In case we missed anything

Frequently Asked Questions

Everybody has questions and over the years we have noticed a few regularly crop up, so here are the answers to those. If your question isn't here though don't hesitate to get in touch and we will aim to answer you straight away.

Hover over a question or click on it to see the answer.

How do I know I need a psychologist?

You need a psychologist if you are struggling with your emotional or mental health. If you want to work with a highly skilled professional who has been trained to help you identify how to change rather than simply listen then a psychologist is the kind of therapist you want.

I have had counselling before and it didn’t work, how will this be different?

We will not mislead you, we can't promise a cure - but we are confident in the depth of our training, knowledge and experience and believe this sets us apart from your standard counsellor.

Why are you more expensive than some other counsellors I have seen?

Our fees reflect the Doctorate level training and experience of our psychologists, the time they spend in between your sessions working on your case and also the fact that you will be seen in professional city centre offices.

It takes on average seven years to become a psychologist. This is 7 years that combines academic study, professional research and clinical training. This is before you take into account the experience gained post-qualification.

We are also legally governed by the HCPC. To remain on their register and able to practice we must continue our training throughout our professional lives. We must keep records of this and submit to auditing. There is no such obligation for any other type of talking therapist.

Can you help my (adult) friend or family member?


That person must however want to come; we cannot make appointments with you on their behalf. If they want to talk about this in more detail please ask them to get in touch.

I’m worried about my child, what do I do?

If you are at all worried about your child please call us to discuss how we can help.

It can be easy to dismiss your child’s difficulties as a normal part of childhood or adolescence. However, it may be that your child is struggling with their feelings or a certain situation and can benefit from talking to someone who is not a friend or family member. Child and adolescent mental health difficulties should never be ignored. Issues that are ignored can have long term consequences for our children as they grow into adulthood.

Why do you offer 50% off the first session?

Therapy is a commitment you make to yourself. It says that you are prepared to put aside time and money for you and your wellbeing. It is about saying “I am worth this”.

We know this and want you to find the right person and service to help you. Therefore, to make this a little easier we offer a discounted first session so that you can come and see for yourself that we are what you are looking for.

It is important to see a psychologist that you can work well with, the NHS has a list of qualities you should look for in a psychologist.

Does my GP have to know?


However, we do have a duty of care and should it become apparent that you or someone else is at serious risk of harm we will need to act upon this and your GP is the usual point of contact.

In these situations, if it is possible, we will seek to discuss any disclosures with you first.

Can I have an evening (or weekend) appointment?

Yes. We offer evening and Saturday appointments.

Although these are the most requested timeslots so can be limited.

The majority of our appointments are during normal office hours of 8am-5pm Monday to Saturday. We will try our hardest to accommodate your needs so please contact us to discuss appointment availability.

In our experience, most employers are supportive of their staff attending regular appointments. We are happy to provide confirmation of appointments to employers if this is required for you to attend during work time.

How long will I be in therapy?

Everybody is different, but the number of sessions typically increases with complexity and severity, here is a rough guide:

  • 8-20 sessions for mild, recent onset problems
  • 20-40 sessions for moderate problems
  • 40+ sessions for longstanding, complex problems

Will this (therapy) work?

We cannot offer you a guarantee however much we would like to. All we can say is that we will work our hardest to help you get to where you want to be.

If your question hasn't been answered above then get in touch, we are always happy to help.

Ask us a new question

You can get in touch in any of a number of in a number of ways